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General service description
The IP-Plus Fax Gateway is based on the Swisscom Fax Gateway. The customer sends a SMTP message which will be converted and delivered to the fax recipient. IP-Plus only forwards messages from customers who have registered for the service. The service is available exclusively for IP-Plus customers.
Addressing
The addressing to a fax recipient is:
nnnnnnnn@fax.ip-plus.net, whereas nnnnnnnn stands for the recipient's fax number. The area code must always be present (e.g. 01, 031 for national or 0044, 0049 for international).
The Fax Gateway accepts multiple addressed messages. The maximum amount of addresses per e-mail is limited to 20.
Quality of service
Messages sent to the Fax Gateway will normally be transmitted to the recipient within a 2 hours limit. A total of 3 delivery attempts is made. The Fax Gateway generates a delivery or a non-delivery message to the sender for every recipient. These messages also serve as an accounting basis.
The Fax Gateway accepts Text (ASCII including accents e.g. ä, ö, ü, é, è) and the following attachments:
Microsoft Word (file extension .doc)
Microsoft Excel (file extension .xls)
Microsoft Power Point (file extension .ppt)
Acrobat Reader up to version 5 (file extension .pdf)
There is no specific service level for this service. A service up-time of 99,8% during office hours and of 98% outside the office hours is expected.
Prices
The price is calculated on a number of units per page and destination together with the number of recipients.
The following list shows the pricing in units for some of the most important destinations:
| Destination |
Units per page |
| Switzerland & Liechtenstein |
04 |
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| DE:CH & LI Mobile (Natel) |
10 |
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| Germany |
06 |
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| France |
06 |
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| Italy |
06 |
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| Austria |
06 |
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| USA/Canada |
06 |
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| Japan |
11 |
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| Australia |
08 |
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| Brasil |
20 |
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| South Africa |
20 |
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| Saudi-Arabia |
25 |
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| Netherlands |
08 |
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| Sweden |
08 |
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| United Kingdom |
06 |
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| Belgium / Luxembourg |
08 |
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| Danmark |
08 |
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| Russia |
11 |
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| Inmarsat |
127 |
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All items are subject to change without prior notice. All bought units will keep their validity.
How to handle the units
IP-Plus customers having registered for the Fax Gateway option can buy a defined number of units. The customer can buy units and look up the current status of his account. The customer can buy additional units at any time. Newly bought units are added to the customer's remaining units.
The following table gives an overview of the available unit lots and the relevant prices:
| Number of units |
Price (CHF) |
| 1'000 |
|
80.00 |
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| 2'500 |
|
165.00 |
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| 5'000 |
|
300.00 |
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| 10'000 |
|
560.00 |
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| 25'000 |
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1'320.00 |
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| 50'000 |
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2'520.00 |
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| 100'000 |
|
5'040.00 |
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| 250'000 |
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12'000.00 |
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| 500'000 |
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24'000.00 |
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The billing of the units bought is done through the monthly IP-Plus invoice.
All prices without VAT or any other taxes.
Order units
IP-Plus customers can order the units on the customer portal My.IP-Plus using their username/password.
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